Customer Service Retention Specialist
4 days ago
We are seeking a skilled Customer Retention Specialist to join our team at Admin Tasco LLC. In this role, you will play a crucial part in retaining our core customer base by communicating with customers and administrators, analyzing customer behavior, and developing aggressive retention strategies based on customer feedback.
To be successful in this position, you should possess excellent customer service skills, strong conflict resolution skills, and a passion for sales. You will also need to be able to remain calm and professional in stressful situations, have advanced communication and interpersonal skills, and be able to empathize with customers.
Key Responsibilities:
- Communicate with customers and administrators to understand their needs and concerns.
- Analyze customer behavior to identify areas for improvement.
- Develop and implement retention strategies based on customer feedback.
- Negotiate with customers to renew contracts and retain business.
- Write and present detailed notes about each customer interaction.
Requirements:
- Excellent customer service skills.
- Strong conflict resolution skills.
- Moderate computer skills.
- Ability to remain calm and professional in stressful situations.
- Advanced communication and interpersonal skills.
- Empathy and patience.
- Advanced organizational skills.
Work Environment:
- This is an on-site, full-time position.
- Monday thru Friday 9am - 6pm with an hour lunch and two 15 minute breaks.
- Hourly rates start at $14.00 plus commissions and bonuses.
For more information, please contact Don or Jeanette at the company office.
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