Import Operations Agent
4 days ago
We are seeking an experienced Import Operations Agent to join our team at Worldwide Flight Services. As an integral part of our import operations department, you will play a vital role in ensuring the seamless execution of import activities across multiple airports. In this role, you will work closely with internal stakeholders and external partners to coordinate and execute import operations, providing exceptional customer service and support along the way. With a focus on operational excellence, process optimization, and continuous improvement, you will have the opportunity to make a meaningful impact on our organization's success.
Main Responsibilities
- Manage import documentation, including customs clearance and commercial invoicing.
- Coordinate with suppliers, manufacturers, and shipping companies to ensure timely and efficient delivery of goods.
- Collaborate with colleagues to resolve issues and optimize processes.
- Develop and maintain relationships with key stakeholders, including customers, vendors, and regulatory agencies.
- Monitor and report on KPIs, such as on-time delivery rates and customer satisfaction.
- Provide exceptional customer service and support, responding promptly to inquiries and resolving issues efficiently.
- Analyze data and trends to identify areas for improvement and implement process enhancements.
- Stay up-to-date with changing regulations, laws, and industry developments, applying knowledge to ensure compliance and operational efficiency.
- Promote a culture of safety, security, and environmental responsibility within the organization.
- Maintain accurate records and reports, adhering to established standards and procedures.
- Participate in cross-functional teams to drive business growth, improve processes, and achieve strategic objectives.
- Support training and development initiatives to enhance skills and capabilities within the team.
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