Flight Operations Support Agent
3 weeks ago
As a Flight Operations Support Agent with Worldwide Flight Services, you will play a vital role in ensuring the smooth operation of our cargo handling and logistics services.
Key Responsibilities- Prepare documentation prior to flight arrival or departure, review, organize, make copies, and distribute accordingly.
- Travel to Airport Operational Area (AOA) to meet flights upon arrival or departure to retrieve or drop off flight documents.
- Notify Brokers or Freight Forwarders on Master Airway Bills (MAWB) of shipment's arrival at warehouse facilities or on hold.
- Provide assistance to customers arriving to retrieve their documents and freight.
- Collect appropriate charges and document method of payment.
- Process "Customs Out" (proof of delivery) for every transaction before customer's departure.
- Assist in completion of MAWBS for over-the-counter shipments.
- Confirm all bookings are accepted.
- Confirm TSA mandatory screening.
- Confirm Dangerous Goods have been checked within aircraft limits and follow specific procedures for DG shipments when received, including when shipment is abandoned by consignee.
- Data capture AWB information into airline systems.
- Manifest flights based on information received from the warehouse.
- Print flight manifests, cargo pallet messages, deadloads, and NOTOC and deliver to the aircraft.
- Verify post-flight inventory with documents on hand.
- File maintenance of all pertinent documents and records.
- Prepare various reports (Irregularity, Weekly Import and/or Export Statistics).
- Answer incoming calls and respond to emails.
- Competitive salary range: $45,000 - $60,000 per year.
- Paid training and certification programs.
- Opportunities for career advancement and professional growth.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A 401(k) retirement plan with company match.
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