Flight Operations Support Agent

3 weeks ago


Los Angeles, California, United States Worldwide Flight Services Full time
About This Role

As a Flight Operations Support Agent with Worldwide Flight Services, you will play a vital role in ensuring the smooth operation of our cargo handling and logistics services.

Key Responsibilities
  • Prepare documentation prior to flight arrival or departure, review, organize, make copies, and distribute accordingly.
  • Travel to Airport Operational Area (AOA) to meet flights upon arrival or departure to retrieve or drop off flight documents.
  • Notify Brokers or Freight Forwarders on Master Airway Bills (MAWB) of shipment's arrival at warehouse facilities or on hold.
  • Provide assistance to customers arriving to retrieve their documents and freight.
  • Collect appropriate charges and document method of payment.
  • Process "Customs Out" (proof of delivery) for every transaction before customer's departure.
  • Assist in completion of MAWBS for over-the-counter shipments.
  • Confirm all bookings are accepted.
  • Confirm TSA mandatory screening.
  • Confirm Dangerous Goods have been checked within aircraft limits and follow specific procedures for DG shipments when received, including when shipment is abandoned by consignee.
  • Data capture AWB information into airline systems.
  • Manifest flights based on information received from the warehouse.
  • Print flight manifests, cargo pallet messages, deadloads, and NOTOC and deliver to the aircraft.
  • Verify post-flight inventory with documents on hand.
  • File maintenance of all pertinent documents and records.
  • Prepare various reports (Irregularity, Weekly Import and/or Export Statistics).
  • Answer incoming calls and respond to emails.
What We Offer
  • Competitive salary range: $45,000 - $60,000 per year.
  • Paid training and certification programs.
  • Opportunities for career advancement and professional growth.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan with company match.


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