Ground Operations Supervisor
4 days ago
We are seeking an experienced Ground Operations Supervisor to join our team at The Emirates Group. This role offers a unique opportunity to lead a team of professionals in delivering exceptional airport services, ensuring seamless operational execution, and maintaining high standards of service quality, efficiency, and safety.
About the Role
The successful candidate will oversee all aspects of ground operations, including supervising staff, coordinating with external agencies, and ensuring compliance with relevant procedures and regulations. Your expertise will be crucial in analyzing potential disruptions, implementing proactive measures, and minimizing inconvenience to customers.
Key Responsibilities
* Supervise and coordinate internal and external agencies, such as Handling agents, Service Providers, other airlines, and authorities
* Ensure that all relevant areas of operations are fully covered
* Process baggage claims and control expenditure on damaged baggage replacements and lost baggage claims as per applicable procedures
* Support and cover the Emirates Ticket Desk, where applicable, and undertake ticketing/reservation duties
Requirements
* Minimum 4 years' airline industry experience
* Relevant professional training courses in Customer Services and Ground Operations
* Working knowledge of Reservations / Fares and Ticketing, Departure Control Systems, Baggage Tracing, and claims handling
* Fluent in spoken and written English and local language
* Advanced skills in Customer Service Delivery
Salary and Benefits
$60,480 - $86,400 per annum. Enjoy a competitive remuneration package, discounts on flights and hotel stays, and explore career opportunities with us.
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