Senior Treasury Support Manager

4 weeks ago


Chicago, Illinois, United States Gtreasury Full time
About the Role

GTreasury is seeking a highly skilled Senior Treasury Support Manager to join our team. As a key member of our Client Support team, you will be responsible for providing exceptional support to our clients, ensuring their treasury operations run smoothly and efficiently.

Key Responsibilities
  • Manage and prioritize client tickets, ensuring timely resolution and high levels of customer satisfaction.
  • Develop and maintain in-depth knowledge of GTreasury's treasury management software, providing expert guidance to clients and internal teams.
  • Lead and mentor a team of Support Specialists, fostering a culture of collaboration and continuous improvement.
  • Collaborate with cross-functional teams, including QA, Account Management, and Product, to ensure seamless service delivery.
  • Act as a senior incident commander, ensuring effective communication and resolution of critical incidents.
Requirements
  • 3+ years of experience in financial technology or a related field.
  • 3+ years of experience in a leadership or management role.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and projects.
  • Strong technical skills, with a focus on treasury operations and software.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Flexible remote working arrangements.


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