Customer Service Representative

4 weeks ago


Columbia, South Carolina, United States SC State Credit Union Full time

As a Bilingual (English/Spanish) Customer Service Representative at SC State Credit Union, you will play a vital role in fostering a community of financial success and accessibility for our Spanish-speaking members. This onsite position offers an exciting opportunity to connect with a diverse member base and make a meaningful impact by providing exceptional service.

With a focus on delivering personalized service, you will engage with members over the phone, addressing their inquiries and transactions in both English and Spanish. Your strong verbal and written communication skills will enable you to effectively assist a diverse member base, while your active listening skills will allow you to fully understand member needs and provide tailored solutions.

Key Responsibilities:

  • Assist members with their inquiries and transactions in both English and Spanish
  • Address member needs efficiently, whether that involves account inquiries or resolving issues
  • Collaborate with team members to enhance service delivery and uphold our standards of excellence
  • Regularly update your knowledge of our products and services to provide accurate information and recommendations

Requirements:

  • Strong verbal and written communication skills in both Spanish and English
  • Active listening skills to fully understand member needs and provide tailored solutions
  • High level of empathy to connect with members and make them feel valued and understood
  • Problem-solving abilities to address inquiries and resolve issues promptly
  • Professional demeanor and adaptability to work in a dynamic environment with varying member needs
  • Time management and organizational skills to efficiently handle multiple tasks while maintaining a focus on delivering exceptional customer service

Benefits:

  • Comprehensive benefits package that includes Medical, Dental, Vision, Prescription, and Life Insurance
  • 401K with employer matching contributions
  • Tuition Reimbursement
  • Federal Reserve Banks Holiday Schedule
  • And more

At SC State Credit Union, we value our employees and offer a supportive environment that values your skills and contributions. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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