Client Delivery Manager
3 weeks ago
We are seeking a skilled Client Delivery Manager to join our team at Mobile Solutions Services Holdings, LLC. As a Client Delivery Manager, you will be responsible for overseeing the delivery of contractual scope for each customer within our portfolio, ensuring customer satisfaction, and meeting or exceeding contractual service level agreements. This role requires strong communication, presentation, customer service, analytical, and project management skills.
Key Responsibilities:
• Establish and maintain primary business relationships with customer teams.
• Create and deliver quarterly business reviews, aligning initiatives with client objectives and identifying upsell and cross-sell opportunities.
• Understand business value provided by contracted solutions and align services with customer objectives.
• Identify areas of risk and take steps to prevent customer and/or revenue churn.
• Define and execute product adoption and customer retention plans.
• Coordinate with operational departments to ensure service levels are met and positive user experience.
• Ensure support teams follow rules of engagement as documented during implementation and updated throughout the partnership.
• Handle customer and vendor escalations and engage management as required.
• Capture system or process enhancement asks, document, and communicate needed enhancements to internal stakeholders.
• Ensure customer awareness of enhancements and functionality additions and collaborate with customer to use/implement such functionality where appropriate.
• Track customer satisfaction levels and make recommendations for improvement.
• Oversight of customer invoicing as it relates to contractual deliverables.
Requirements:
• Minimum 3 years' experience working in TEM or similar customer success environment.
• Exceptional communication skills, written and oral.
• Strong aptitude for cross-team collaboration and critical thinking.
• Ability to lead customer escalation and expectation setting.
• Moderate computer skills and typing ability.
• Organized and punctual in task completion.
Benefits:
• Comprehensive health, dental, and vision benefits package.
• Paid time off.
• 401K with employer match.
• Compensation range: $70,000 - $74,000 per year.
Work Environment:
• Remote, US-based position.
• Prolonged periods of sitting at a desk and working on a computer.
Equal Opportunity Employer:
Mobile Solutions Services Holdings, LLC is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
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