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Customer Engagement Coordinator

2 months ago

Tulsa, Oklahoma, United States Banfield Full time

SUMMARY OF ROLE
The Client Service Coordinator ("CSC") is responsible for facilitating the seamless movement of clients and their pets within the veterinary facility. This role is essential in optimizing the efficiency of the veterinary team, ensuring effective communication with both clients and staff, and coordinating care in a friendly and welcoming environment, thereby encouraging client loyalty and referrals.

KEY RESPONSIBILITIES
• Uphold and embody the core values of the organization within personal conduct and team interactions.
• Proactively attract new clients by promoting the services offered by the hospital and managing the flow of clients and pets to guarantee exceptional service and productivity.
• Enhance the number of pets attended to by the veterinary team through effective hospital operations that cater to the needs of wellness plan clients.

• Deliver professional, efficient, and outstanding service consistently. This includes fostering a welcoming atmosphere for clients and pets, ensuring their comfort, and providing education regarding their pets' health.

• Inform clients about wellness plans, preventive care, and the services available at the hospital. Assist new clients by completing necessary documentation, entering pet information into the system, and ensuring prompt service.

• Support departing clients by providing essential instructions, information, and invoices, dispensing medications as directed by the veterinarian, selling retail products, and scheduling future appointments.

• Oversee financial transactions by maintaining accurate records and following proper procedures for opening and closing. Conduct administrative tasks as required. Other duties may be assigned.

CORE VALUES
• Quality: The client is our priority, and delivering quality work is our commitment.
• Responsibility: We hold ourselves accountable and support the accountability of our colleagues.
• Mutuality: We believe in shared benefits that promote lasting relationships.
• Efficiency: We maximize resources, minimize waste, and focus on our strengths.
• Freedom: We value the autonomy to shape our future and the profits that sustain our independence.

QUALIFICATIONS AND SKILLS
• Ability to manage multiple tasks simultaneously while maintaining accuracy and composure.
• Strong communication skills, both written and verbal, with a command of the English language.
• Organizational skills that allow for a systematic approach to tasks, creating order from chaos.
• Problem-solving abilities that translate challenges into actionable solutions.
• Client service skills that ensure attentive and informative interactions with clients.

WORKING CONDITIONS
• Prolonged periods of computer use.
• Comfort around various types of pets is essential.
• The role may require working beyond standard hours, including weekends and evenings.

EDUCATION AND EXPERIENCE
• High School Diploma or equivalent preferred.
• Minimum of one year of relevant experience in customer service is required. A background in medical fields is advantageous.