Key Carrier Coordinator
3 weeks ago
Discover Different at TJ Maxx
Job Title: Key Carrier Coordinator
Job Summary:
We are seeking a highly motivated and customer-focused Key Carrier Coordinator to join our team at TJ Maxx. As a Key Carrier Coordinator, you will be responsible for creating a positive internal and external customer experience, promoting a culture of honesty and integrity, and maintaining accurate Associate coverage in service areas. You will also be responsible for addressing immediate customer service issues, providing coaching to Associates, and ensuring adherence to all labor laws, policies, and procedures.
Responsibilities:
- Creates a positive internal and external customer experience
- Promotes a culture of honesty and integrity; maintains confidentiality
- Acts as Manager on Duty adhering to company policy and procedure
- Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
- Addresses immediate customer service issues and provides appropriate coaching to Associates
- Exercises discretion regarding customer service policies to satisfy customers
- Maintains accurate Associate coverage in service areas for a positive customer experience
- Ensures Associates adhere to all operational procedures
- Ensures opening/closing procedures are executed according to company guidelines
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
- Provides and accepts recognition and constructive feedback
- Provides feedback, recognition and coaching to Associates
- Partners with Management on Associate training needs to increase effectiveness
- Ensures adherence to all labor laws, policies, and procedures
- Promotes credit and loyalty programs
- Supports and participates in shrink reduction goals and programs
- Promotes safety awareness and maintains a safe environment
- Other duties as assigned
Requirements:
- Able to work a flexible schedule, including nights and weekends
- Team player, working effectively with peers and supervisors
- Able to respond appropriately to changes in direction or unexpected situations
- Knowledge of company standard software, systems, and procedures
- Knowledge of merchandise flow in stores
- Proven problem solving skills
- Able to effectively coach, delegate, and follow-up on multiple people/tasks
- Able to act quickly under challenging circumstances
- Capable of multi-tasking
- Superior communication and organizational skills with attention to detail
- 1 year retail, 6 months leadership experience
Benefits:
Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance.
Starting Pay: $14.00 to $14.50 per hour.
Discover Different at TJ Maxx:
At TJ Maxx, we're all about creating a unique shopping experience for our customers. We're a team of passionate and dedicated individuals who are committed to delivering exceptional customer service and creating a fun and engaging work environment. If you're looking for a challenging and rewarding role where you can grow and develop your skills, then we want to hear from you
Equal Employment Opportunity:
TJ Maxx is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where everyone feels valued and empowered to succeed.
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