Portuguese Speaking Customer Service Representative

3 days ago


Mount Prospect, Illinois, United States American Freedom Insurance Company Full time
Job DescriptionAt American Freedom Insurance Company, we are seeking a highly motivated and bilingual Portuguese/English customer service representative to join our team. As a customer service agent, you will be responsible for providing exceptional service to our customers, answering their inquiries, and resolving their issues in a timely and professional manner.Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and helpful information to customers regarding their insurance policies and claims
  • Handle customer complaints and concerns in a fair and respectful manner
  • Work collaboratively with other teams to resolve customer issues and improve overall customer experience
  • Meet or exceed performance metrics and productivity standards
Requirements:
  • Bilingual Portuguese/English language skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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