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Supervisory Health Technician

2 months ago

Columbus, Georgia, United States Department of Veterans Affairs Full time
Job Summary

The Department of Veterans Affairs is seeking a highly skilled and experienced Supervisory Health Technician to lead our Telehealth Clinical team. As a key member of our healthcare team, you will be responsible for providing direct supervision, leadership, and technical guidance to a team of Health Technicians (Telehealth Clinical) in the delivery of high-quality telehealth services to our nation's veterans.

Key Responsibilities
  • Provide direct supervision to a team of Health Technicians (Telehealth Clinical), including assigning, amending, or rejecting work, ensuring production and accuracy requirements are met.
  • Develop and implement performance plans, recommend performance standards and ratings, and conduct regular performance appraisals of staff.
  • Respond to questions or matters not covered by standards and problems in meeting performance standards, and effect corrective and disciplinary measures to address conduct and performance issues.
  • Oversee attendance and review and approve leave requests of direct reports, ensuring adequate staff is available to perform all needed telehealth duties.
  • Develop and implement policies and standard operating procedures, analyze program workload, and acquire and deploy telehealth equipment.
  • Work independently to set priorities, delegate tasks, meet multiple deadlines, analyze organizational problems, and develop and implement effective solutions to optimize quality, efficiency, performance, and productivity.
Requirements
  • One year of experience in a health care field that demonstrates the ability to perform the work or provides an understanding of the work, such as a medical or clinical assistant (or technician) or health technician.
  • Ability to work with a team to provide technical guidance, plan, organize, and coordinate activities of a Health Technician (Telehealth Clinical) to effectively complete job duties of assignment.
  • Ability to communicate effectively in order to meet program objectives, including preparing reports in various formats and presenting data to various organizational levels.
  • Knowledge of quality control and assurance procedures and principles of performance improvement.
  • Ability to develop and compose complex written instructions.
  • Knowledge of analytical and evaluative processes to independently resolve complex issues.
Preferred Qualifications
  • Experience in a supervisory role, with a proven track record of leadership and team management.
  • Knowledge of telehealth operations and technology, including experience with telehealth equipment and software.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Strong communication and interpersonal skills, with the ability to work effectively with a diverse team of healthcare professionals.
What We Offer

The Department of Veterans Affairs offers a comprehensive benefits package, including competitive pay, paid time off, and a range of health insurance options. As a federal employee, you will have access to a range of benefits, including retirement savings plans, life insurance, and paid leave.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced healthcare professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity.