Student Technical Support Specialist

5 days ago


Center Line, Michigan, United States Davenport University Full time
Job Summary

The Student Technical Support Assistant provides technical support to students and staff at Davenport University, ensuring a seamless experience with technology. This role involves troubleshooting and resolving issues related to the student/staff portal, network logins, and Wi-Fi connections.

Key Responsibilities
  • Provide technical support for Davenport University students and staff on standard desktop images.
  • Reset passwords and assist with logging in to DU computers.
  • Collaborate with the ITS Customer Support Team to resolve student hardware and software issues.
  • Log all calls in the online problem tracking and reporting system.
  • Work closely with the ITS Customer Support Team to ensure compliance with Davenport University ITS equipment and application standards.
  • Investigate and recommend new solutions to improve support for Davenport University students.
  • Track recurring problems and suggest solutions.
  • Follow up with customers to ensure resolution of issues and complete customer satisfaction.
  • Provide exceptional customer service, anticipating and exceeding customer needs.
Requirements
  • Associates degree recommended, but not required.
  • Must be enrolled in a minimum of 6 credits as an undergraduate student or 3 credits as a graduate student.
  • Must be meeting Standards of Academic Progress (SAP).
  • Minimum of one year of network, PC hardware/software, and help desk experience desirable.
  • Experience with Microsoft Windows, related applications, and Google apps.
  • Ability to effectively plan, develop goals, meet deadlines, and accomplish goals while prioritizing workloads.
  • Excellent interpersonal skills that transcend diverse audiences.
Work Environment

The Student Technical Support Assistant will work in a business office environment, with prolonged sitting and standing. The use of personal computers and telephones may cause eye and hand strain.



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