IT Support Specialist
7 hours ago
We are seeking a highly skilled and personable IT Support Specialist to join our team at Davenport University. As a Help Desk Technician, you will be responsible for providing top-notch technical support to our students, faculty, and staff.
Key Responsibilities- Provide Level One Help Desk Support to approximately 3000 users.
- Offer phone and email support to resolve technical issues.
- Work with HIPAA privacy classified information, if necessary.
- Read, classify, respond to, or re-assign incoming Helpdesk Requests to the Technical Services Team or Business Applications Team.
- Process approximately 30 to 50 Help desk Requests Tickets a day.
- Remotely connect to end users' PCs to fix problems.
- Collaborate with the Inventory Team to track PC parts deployment.
- Comfortable with Microsoft Windows XP and 7 operating systems (some 8).
- High School Diploma or GED equivalent.
- Enrolled in a minimum of 6 credit hours as an undergraduate student or 3 credit hours as a graduate student while meeting academic progress standards.
- Work study eligible.
- In-depth understanding of MS Office 2007 products (Word, Excel, PowerPoint).
- Familiarity with MS Exchange and Outlook email.
- Able to remotely set up printers/scanners and install/configure software.
- Exceptional customer service and a love for working with people.
This is a business office environment with prolonged sitting and standing. Use of personal computers and telephones may cause eye and hand strain. Some travel between locations may be required, and occasional lifting up to 35 pounds may be necessary.
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IT Support Specialist
1 week ago
Michigan Center, Michigan, United States Davenport University Full time{"title": "IT Support Specialist", "content": "Job SummaryDavenport University is seeking a highly skilled IT Support Specialist to join our team. As a key member of our IT department, you will provide technical support to our students, faculty, and staff, ensuring they have a seamless experience with our technology systems.ResponsibilitiesProvide Level One...
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IT Support Specialist
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Michigan Center, Michigan, United States Davenport University Full timeAbout the Role:We are seeking a highly skilled and personable IT Support Specialist to join our team at Davenport University. As a Help Desk Technician, you will be responsible for providing top-notch technical support to our students, faculty, and staff.Key Responsibilities:Provide Level One Help Desk Support to approximately 3000 users.Respond to and...
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