Bilingual Customer Service Representative

4 days ago


Saratoga Springs, New York, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and multilingual Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving their queries, and ensuring their satisfaction.

Key Responsibilities
  • Provide top-notch customer service to customers in person, over the phone, and via email
  • Assist customers in determining their needs and presenting appropriate products and services
  • Build strong relationships with wholesale and retail customers to drive sales and customer loyalty
  • Process sales transactions accurately and efficiently
  • Meet and exceed sales goals on a monthly, quarterly, and yearly basis
  • Maintain accurate and up-to-date work order files and formulas
  • Pull and stock products from the sales floor or warehouse
  • Tint and mix products to customer specifications
  • Assist in making deliveries and loading/unloading delivery trucks
  • Maintain a clean and organized store environment
Requirements
  • Must be at least 18 years old
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status
  • Must be able to read, write, comprehend, and communicate in English and Spanish
  • Must be able to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, including evenings and weekends
Preferred Qualifications
  • Valid, unrestricted Driver's License
  • High School diploma or GED
  • At least one year of experience working in a delivery, retail, or customer service position
  • Previous work experience selling paint and paint-related products
  • Previous work experience operating tinting and mixing equipment
About Us

Sherwin-Williams is a leading manufacturer of paints, coatings, and related products. We are committed to providing our employees with a positive and inclusive work environment, opportunities for growth and development, and a comprehensive benefits package.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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