Bilingual Customer Service Representative
4 days ago
We are seeking a highly skilled and multilingual Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving their queries, and ensuring their satisfaction.
Key Responsibilities- Provide top-notch customer service to customers in person, over the phone, and via email
- Assist customers in determining their needs and presenting appropriate products and services
- Build strong relationships with wholesale and retail customers to drive sales and customer loyalty
- Process sales transactions accurately and efficiently
- Meet and exceed sales goals on a monthly, quarterly, and yearly basis
- Maintain accurate and up-to-date work order files and formulas
- Pull and stock products from the sales floor or warehouse
- Tint and mix products to customer specifications
- Assist in making deliveries and loading/unloading delivery trucks
- Maintain a clean and organized store environment
- Must be at least 18 years old
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status
- Must be able to read, write, comprehend, and communicate in English and Spanish
- Must be able to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, including evenings and weekends
- Valid, unrestricted Driver's License
- High School diploma or GED
- At least one year of experience working in a delivery, retail, or customer service position
- Previous work experience selling paint and paint-related products
- Previous work experience operating tinting and mixing equipment
Sherwin-Williams is a leading manufacturer of paints, coatings, and related products. We are committed to providing our employees with a positive and inclusive work environment, opportunities for growth and development, and a comprehensive benefits package.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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