Bilingual Customer Service Representative

1 day ago


Saratoga Springs, New York, United States The Sherwin-Williams Company Full time
Customer Service Specialist Job Description

At The Sherwin-Williams Company, we're looking for a skilled Customer Service Specialist to join our team. As a key member of our sales team, you'll be responsible for providing exceptional customer service, answering questions about our products, and recommending solutions to meet our customers' needs.

Key Responsibilities:
  • Provide excellent customer service, ensuring high levels of satisfaction and loyalty
  • Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
  • Build strong relationships with wholesale and retail customers, understanding their needs and preferences
  • Process sales transactions accurately and efficiently, following company policies and procedures
  • Meet or exceed sales goals, consistently delivering results and driving business growth
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • At least 18 years old; legally authorized to work in the country of employment
  • Ability to read, write, comprehend, and communicate in English and Spanish
  • Ability to lift up to 50 pounds frequently and up to 70 pounds occasionally
  • Availability to work all scheduled hours, including evenings and weekends
Preferred Qualifications:
  • Valid driver's license; at least one year of experience in a delivery, retail, or customer service role
  • Previous work experience selling paint and paint-related products; operating tinting and mixing equipment


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