Service Department Leader
4 days ago
About Our Company
">O.C. Welch Ford Lincoln, Inc. is a reputable dealership that has been serving the community for over 30 years. We pride ourselves on providing excellent customer service, a positive work environment, and opportunities for growth. Our Service Manager plays a vital role in achieving these goals.
">Job Summary
">The Service Manager will oversee the service department, including staffing, customer relations, cost control, and goal achievement. This position requires strong leadership skills, technical knowledge of automobiles, and excellent communication abilities.
">Key Responsibilities
">- Develop and implement strategies to improve customer satisfaction and loyalty.
- Manage and train service advisors and technicians to ensure exceptional service delivery.
- Monitor and control costs to maintain profitability.
- Collaborate with other departments to ensure seamless service operations.
- Ensure compliance with manufacturer warranty policies and procedures.
- Establish and maintain 24-hour follow-up with customers to confirm satisfaction.
Requirements
">- Minimum 2 years of experience as a Service Manager in a Ford dealership.
- Strong leadership and communication skills.
- Technical knowledge of automobiles and their systems.
- Ability to work independently and as part of a team.
- Valid driver's license and clean driving record.
- Pass a background check and drug test.
Benefits
">We offer competitive pay, flexible working hours, health insurance, PTO, 401(K), and compensation up to $140,000 per year.
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