Automotive Service Department Manager

3 weeks ago


Hardeeville, South Carolina, United States OC Welch Ford Lincoln, Inc. Full time

We are seeking a highly skilled Automotive Service Department Manager to oversee the entire service department at OC Welch Ford Lincoln, Inc. in our establishment that has been serving for over 30 years.

Salary: The estimated annual salary for this position is up to $140,000.

Job Description: As a Service Department Manager, you will be responsible for ensuring the profitability and smooth operation of the service department. Your duties include staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records.

About Us: Our dealership offers a professional work environment, flexible working hours, health insurance, PTO, 401(k) plan, and competitive pay. We have a 4.6 Star Google rating and are conveniently located on Route 278.

Responsibilities:

  • Ensure customers receive prompt, courteous, and effective service
  • Serve as a liaison between technicians and customers
  • Take ownership of customers' experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer
  • Manage and hire technicians and service advisors
  • Interview and make new hires
  • Distribute work between technicians
  • Prioritize required services
  • Ensure customers have a positive dealership experience
  • Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
  • Spend quality time building relationships with the customers
  • Forecast goals and objectives for the department
  • Understand and ensure compliance with manufacturer warranty policy and procedure
  • Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience

Requirements:

  • Technical automotive knowledge
  • Demonstrated ability to manage others
  • Organized and friendly personality
  • Dealership Service Manager Experience required
  • Valid driver's license and clean driving record
  • Pass a background check and drug test


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