Automotive Service Director

3 days ago


Hardeeville, South Carolina, United States OC Welch Ford Lincoln, Inc. Full time

Oversee the Entire Service Department

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Ford Lincoln is hiring an experienced Service Manager to lead our service department. As a Service Manager, you will be responsible for overseeing the entire service department, ensuring it is profitable and running smoothly. Your responsibilities will include staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records.

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About Our Dealership

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O.C. Welch Ford Lincoln is a well-respected company that has been established for over 30 years. We offer competitive pay, great benefits, lots of opportunity to grow, and a great working environment. We are looking to add a qualified, experienced FORD Service Manager to our team. Our dealership offers a professional work environment and unlimited potential to earn.

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Service Manager Responsibilities

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  • Ensure customers receive prompt, courteous, and effective service.
  • Serve as a liaison between technicians and customers.
  • Take ownership of customers' experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer.
  • Manage and hire technicians and service advisors.
  • Interview and make new hires.
  • Distribute work between technicians.
  • Prioritize required services.
  • Ensure customers have a positive dealership experience.
  • Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled.
  • Spend quality time building relationships with the customers.
  • Forecast goals and objectives for the department.
  • Understand and ensure compliance with manufacturer warranty policy and procedure.
  • Establish and maintain 24-hour follow-up with all customers to confirm satisfaction with the service experience.

Service Manager Requirements

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  • Technical automotive knowledge.
  • Demonstrated ability to manage others.
  • Organized and friendly personality.
  • Dealership Service Manager Experience required.
  • Valid driver's license and clean driving record.
  • Pass a background check and drug test.

Compensation

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We offer competitive pay, flexible working hours, health insurance, PTO, 401(K), and compensation up to $140,000 per year.



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