Assistant Store Manager

1 week ago

Le Mans, Pays de la Loire, United States Tuesday Morning Full time
Job Title: Assistant Store Manager

At Tuesday Morning, we are seeking an experienced Assistant Store Manager to join our team. As a key member of our store leadership team, you will be responsible for driving sales, improving customer satisfaction, and ensuring the overall success of our store.

Key Responsibilities:
  • Maximize sales results by creating a sales-generating environment and implementing all corporate sales directives.
  • Assist with the control of expenses, including comp sales, gross profit, markdowns, shrink, damages, supplies, and payroll.
  • Work with the Store Manager to meet or exceed planned gross margin through inventory management, promotional events, price changes, and clearance activities.
  • Ensure associates provide excellent customer service at all times.
  • Oversee the recovery process to ensure that Company standards are met throughout the store.
  • Address customer complaints/concerns in an urgent and friendly manner.
  • Support the Store Manager in training of associates on the Company's customer service philosophy and upcoming/current advertising.
  • Supervise and direct associates in inspecting the sales floor for seasonality, quality, and quantity of merchandise, signage, and presentation.
  • Develop a total store look through Company merchandising programs, ensuring the store has a WOW factor.
  • Maintain the front sidewalk, entrance displays, and entire store to Company standards daily.
  • Support the Store Manager in timely execution of merchandise presentation programs, including Green Card, E-mails, and Seasonal displays.
  • Assist Store Manager in the development of knowledgeable store teams to drive sales, customer service, and to maintain proper store condition.
  • Assist Store Manager to maintain appropriate staffing levels through effective interviewing and hiring decisions.
  • Support Store Managers efforts to ensure proper orientation and cross-training of new associates to enable consistent execution of Company processes.
  • Make recommendations regarding associate development through performance management and goal setting throughout the year as well as on an annual basis.
  • Evaluate associate performance and issue appropriate discipline, as directed by the Store Manager.
Requirements:
  • 2-3 years of recent retail and supervisory experience required.
  • Must understand and be able to execute concepts related to accounting principles, inventory management, merchandising, and management of human resources.
  • Excellent communication skills required for effective interaction with customers and associates.
  • Ability to lead, make decisions, explain procedures, convey information, analyze numbers, resolve problems or conflict, demonstrate reasoning, adaptability, conceptualizing, attention to detail, time management, organization, and computer skills.
  • Must demonstrate outstanding interpersonal skills in order to resolve any associate or customer complaints or issues in a manner that promotes a positive work environment and service standards in accordance with Company philosophy.
Physical Requirements:
  • Must be able to frequently lift and carry products weighing less than 5 pounds.
  • Will occasionally need to lift and carry products weighing up to 50 pounds.
  • Occasional pushing and pulling of carts and product weighing 50 to 250 pounds.
  • Frequent reaching and grasping at various levels and directions in order to move/stack boxes of product and stock product on display racks.
  • Continuous standing; frequent walking, climbing, crawling, stooping, bending, and twisting; and occasional kneeling needed in order to stock product(s) on display racks.
  • Frequent reading of written documents and product labels.
  • May need to distinguish colors when stocking and assisting customers.
  • Continuous need to hear in order to respond to and interact with management, associates, and customers.
  • Will need to hear requests in person, and via intercom and telephone.
  • Continuous verbal communication with management, associates, and customers in person, and via intercom and telephone.
  • Occasional use of hand tools such as screwdriver, hammer, scissors, box knife, pricing guns, etc., used to assemble/disassemble/unpack/prepare products, shelves, displays, etc.
  • Occasional driving of personal vehicle to bank, meetings, and other stores for business purposes. A valid driver's license is required.

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