Global Incident Manager

2 weeks ago


Helena, Montana, United States Red River Full time
Global Incident Manager Job Description

Red River is seeking a highly skilled Global Incident Manager to join our team in Lexington, MA. The successful candidate will be responsible for overseeing the response and resolution of incidents that impact our IT infrastructure, operations, or security.

Key Responsibilities:
  • Incident Response Management: Ensure that incidents are identified, categorized, prioritized, and responded to according to predefined procedures.
  • Communication and Reporting: Maintain clear communication with stakeholders, including management, employees, customers, and external parties, regarding the incident's status and progress.
  • Team Coordination: Assemble and lead an incident response team, including subject matter experts and responders, to address the incident effectively.
  • Incident Resolution: Ensure that the incident is resolved, and normal operations are restored as quickly as possible.
Requirements:
  • Active Secret Clearance and ability to pass the client's criminal background investigation.
  • Bachelor's degree in a relevant field (e.g., computer science, information technology, cybersecurity) or equivalent work experience.
  • Proven experience in global incident management or a related role, preferably in a high-security or critical infrastructure environment.
  • Excellent communication and leadership skills, with the ability to remain calm and composed under pressure.
  • Familiarity with incident response frameworks (e.g., NIST Cybersecurity Framework, ISO 27001).
  • Knowledge of incident tracking and management tools.

Red River offers a competitive salary, excellent benefits, and an exceptional work environment. If you are a motivated and experienced professional looking for a new challenge, please submit your resume and cover letter (optional).



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