Lead Retail Customer Service Associate

3 weeks ago


Dallas, Texas, United States FedEx Office Full time
Job Summary

The Lead Retail Customer Service Associate is a key member of our team, responsible for delivering exceptional customer experiences and driving sales growth. As a leader, you will be expected to provide guidance and support to our customer service team, ensuring that every customer interaction is positive and memorable.

Key Responsibilities
  • Provide exceptional customer service, resolving issues and answering questions in a timely and professional manner.
  • Lead by example, demonstrating a strong work ethic and commitment to excellence in all aspects of the job.
  • Train and develop team members, providing feedback and coaching to ensure they have the skills and knowledge needed to succeed.
  • Monitor and analyze customer feedback, identifying areas for improvement and implementing changes to enhance the customer experience.
  • Collaborate with other teams, such as sales and marketing, to drive business growth and improve customer engagement.
  • Stay up-to-date with company policies and procedures, ensuring compliance and adherence to standards.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • 2+ years of experience in customer service or a related field.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
Preferred Qualifications
  • Experience in a leadership or supervisory role, with a proven track record of success.
  • Knowledge of customer service principles and practices, with a focus on delivering exceptional customer experiences.
  • Ability to work independently, with minimal supervision, and as part of a team.
  • Strong technical skills, with proficiency in software applications and systems.


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