Fitness Operations Assistant
2 days ago
The Assistant Manager will play a key role in ensuring the success of our gym operations, providing an exceptional member experience, and driving business growth. This role requires a strong leader who can motivate and develop a high-performing team, while maintaining a welcoming atmosphere for all members and guests.
Key Responsibilities- Staff Management: Assist in recruiting, hiring, training, and developing a talented team of Member Service Representatives, Trainers, and Custodians.
- Customer Service: Ensure staff provides a superior customer experience, resolving issues and escalating concerns as needed.
- Front Desk Operations: Assist with scheduling, supervising staff, and handling member requests, issues, and questions.
- Cleanliness and Maintenance: Oversee the cleanliness and maintenance of the facility, ensuring a safe and healthy environment for members.
- Reporting and Statistics: Assist in tracking statistics and reports, providing insights to drive business growth.
- Customer Service Skills: Provide exceptional customer service, with a focus on resolving issues and exceeding member expectations.
- Leadership Experience: Demonstrate strong leadership skills, with experience in supervising and developing a team.
- Communication Skills: Excellent communication skills, with the ability to effectively communicate with members, staff, and management.
- Technical Skills: Basic computer proficiency, with experience in Microsoft Suite.
- Standing and Walking: Continual standing and walking during shift.
- Talking and Lifting: Continual talking in person or on the phone, with occasional lifting up to 50 lbs.
Full-time Sunday-Thursday, 10:00 PM-6:00 AM
At Planet Fitness, we're committed to providing an exceptional member experience and driving business growth. If you're a motivated and enthusiastic individual with a passion for customer service and leadership, we encourage you to apply for this exciting opportunity.
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