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Broadband Installation Specialist

2 months ago

Plymouth, Indiana, United States Mercury Broadband Full time
Job Title: Broadband Installation Technician

Mercury Broadband is seeking a skilled and results-driven Broadband Installation Technician to join our Field Services Team. As a key member of our team, you will be responsible for installing and maintaining broadband equipment at customer premises, ensuring a seamless and high-quality experience for our subscribers.

Key Responsibilities:
  • Installation of broadband equipment at customer premises
  • Installation of broadband business and VoIP customer equipment
  • Interact with subscribers and represent the company in a professional manner
  • Properly configure and connect customer's home equipment to the Mercury Network
  • Troubleshoot broadband customer equipment
  • Troubleshoot and resolve network outages
  • Assigned company fleet vehicle. Responsible for notifying Team Lead of needed maintenance and completing vehicle inspection forms.
  • Assigned company tool bag. Responsible for tools and filling out tool bag inspection form.
  • Responsible for assigned work orders ensuring completion and closeout
  • Assist in training Field Technician I
  • Assist sales team with localized marketing efforts
  • Survey and pass on any site recommendation for potential new business leads
Requirements:
  • Follow cabling procedures for wiring homes and businesses
  • Comfortable working on ladders, roofs, attics, crawl spaces, and other confined and elevated locations
  • Basic mechanical skills
  • Knowledge of and ability to operate basic hand and power tools
  • Basic computer skills and proficiency with computers
  • Basic computer networking skills and knowledge
  • Use of PC based applications to program and diagnose various communications equipment
  • Clean driving record and valid driver's license
  • Self-Motivated
  • Customer service oriented and professional in appearance
  • Ability to communicate effectively, both orally and in writing
  • 1+ years as Field Technician I or equivalent on job experience
  • First Aid/CPR certified
  • OSHA 10
What We Offer:
  • Competitive salary range of $20-$22 based on experience
  • Health, Vision, Basic Dental & Life Insurance, STD, LTD, 401k, Paid Time Off, Paid Training

Mercury Broadband is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact the Human Resources Department.