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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Community Bank System, Inc. As a key member of our retail division, you will be responsible for providing exceptional customer service and financial solutions to our valued clients.
Key Responsibilities- Provide Quality Customer Service: Deliver a positive banking experience by handling financial transactions with a professional attitude and actively listening for potential sales opportunities to promote specific bank products and services.
- Conduct Financial Transactions: Accurately process customer transactions, including cashing checks, handling deposits/withdrawals, and preparing daily cash balancing within established guidelines.
- Maintain Security and Compliance: Ensure the security of customer information, adhere to established policies and procedures, and maintain proficient knowledge of relevant laws and regulations.
- Develop Customer Relationships: Build strong relationships with customers by understanding their financial needs and referring them to appropriate bank products or services.
- Education and Training: High School Diploma or equivalent required; prior customer service experience preferred.
- Skills and Abilities: Basic math and computer skills, documentation skills with attention to detail, professional and friendly interpersonal and communication skills, and ability to stay focused and adapt to changing situations.
- Physical Demands: Ability to stand, walk, or sit for extended periods, use hands and fingers to handle or feel objects, and lift up to 25 pounds.
- Competitive Compensation: Commensurate with experience plus potential for annual merit increase.
- Benefits Package: 11 paid holidays, paid vacation, 401K with generous match, pension, tuition reimbursement, banking discounts, and more.
