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Account Manager

2 months ago

Bloomington, Illinois, United States Ntiva Full time
About Ntiva

Ntiva is a dynamic and fast-paced company that specializes in helping organizations solve their complex IT challenges. We are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants.

Job Summary

We are seeking an experienced Account Manager to join our team. As an Account Manager, you will be responsible for driving customer satisfaction and retaining and growing the revenue of your respective book of accounts.

Key Responsibilities
  • Manage approximately $2M in yearly recurring revenue
  • Identify and close opportunities to successfully achieve quarterly sales goals on a consistent basis
  • Hold in-person/remote meetings with clients to discuss strategy, budgets, and roadmaps to drive their IT forward
  • Communicate new product and service offerings to clients
  • Manage and execute agreement renewals, knowing if they have the right mix of services and assessing if there are opportunities to add services
  • On-board new clients while collaborating with the new business development team
  • Work with the solution architect team to effectively scope client projects
  • Identify clients who are at risk and develop retention strategies
  • Manage a large client load
  • Share client feedback with relevant Ntiva teams and collaborate to ensure client expectations are being set and met accordingly
  • Communicate Ntiva service/technology/internal integration changes to clients on a regular basis
  • Review client invoices monthly and work with finance department on any needed changes
  • Engage with client's who have 60+ day past due balances
Requirements
  • 2-5 years of Client Services/Client facing experience (in IT industry, preferred)
  • Experience working in a cross functional team
  • Superior people skills; client service and people oriented
  • Ability to communicate and cooperate with various departments in order to obtain information needed
  • Ability to work under pressure, while maintaining a tactful and professional demeanor
  • Strong problem-solving capabilities
  • Highly organized and strong time management skills
Preferred Qualifications
  • Bachelor's Degree (BA/BS) in Computer Science, IT or relevant field
  • Experience with ConnectWise family of products or similar service management system is preferred
  • Familiarity with technology, specifically network/system services
Benefits and Perks
  • Medical, Dental and Vision coverage for employee and family
  • 401k + company matched contributions 4% match on 5% contribution – Employee and Company contribute after 90 days – no vesting period)
  • Group Term Life and Accidental Death and Dismemberment coverage (company provided)
  • Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
  • Health Savings Account (HSA) Options / PPO Options
  • Paid Personal Time Off (PTO) + 2 Floating Holidays
  • Bonus plans
  • Tuition Reimbursement Program
  • Employee Assistance Program
  • Generous Employee Referral Program – the more you refer the more you earn
  • Dynamic Recognition and Rewards
  • Work with Industry-Leading Talent
  • Clear Promotion and Advancement Tracks

The base pay range for this position is expected to be between $54,000.00 and $85,000 per year, plus an annual on-target bonus. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.