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Phlebotomist FLEX Specialist
1 month ago
pAbout Us/ppOne Medical is a primary care solution challenging the industry status quo by making quality care more accessible and enjoyable./ppWe're on a mission to transform healthcare, improving the experience for everyone involved - from patients and providers to employers and health networks./ppOur seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns have been delighting people for years./ppAs we continue to grow and seek to impact more lives, we're building a diverse, driven, and empathetic team, while working hard to cultivate an environment where everyone can thrive./ppThe Opportunity/ppAs a Flex One Medical Member Support Specialist/Lab Service Specialist, you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture, dispensary responsibilities, and other clinical support services./ppYou will be an ambassador for patients in office, with a mastery of human connection and a strong drive for service./ppYou will remove barriers to care, resulting in a truly exceptional in-office patient experience. This includes support for the office with a focus on active daily management, scheduling, inventory, and facilities support./ppYou are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience./ppYou will be the first point of contact for patient feedback, as well as provide any other support as requested by the Leads, Office Manager, or in-office providers./ppOur Flex Member Support Specialist/Lab Services Specialist supports multiple offices in a Market./ppYou are a strong team player and use your innovative problem-solving skills to tackle various tasks and challenges./ppYou combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients./ppYou have a strong grasp of verbal and written communication./ppYou are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates./ppYou bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity./ppYou thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team./ppYou have an unwavering drive to help and serve others and create amazing moments for our members and teammates./ppstrongKey Responsibilities/strong/ppProvide best-in-class venipuncture services on a population ranging from pediatrics to geriatrics./ppPerform and assist with extended scope duties such as, but not limited to, non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs./ppMaintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization./ppDispensary responsibilities include verifying counts, maintaining inventory, placing orders, receiving and stocking, filling, packaging, and labeling prescriptions for patient pick-up./ppContinue to care for our members beyond the lab room by answering patient messages, following up on lab cases, and assisting our providers and virtual medical team with clerical duties such as, but not limited to, biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting./ppUse impeccable C-I-CARE in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same-day schedule management, appropriate follow-up scheduling, strong knowledge of billing and insurance, monitoring patient feedback, and assisting with outreach as necessary./ppAll front-of-house duties including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations, etc./ppAssist our senior patients by performing other administrative tasks such as answering phone calls, sending faxes, and coordinating transportation for patients./ppContribute to team development through rounding, attending team huddles, participating in team problem-solving, supporting in-office providers with ad-hoc asks, etc./ppPerform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization./ppMaster our technology suite including, but not limited to, Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work./ppstrongRequirements/strong/ppAn active phlebotomy certification to practice in WA and at least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment./ppStrong written and verbal communication skills./ppA High School Diploma or equivalent./ppProficiency in computer technology such as typing, navigating the internet, and using multiple software systems simultaneously./ppExperience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)./ppA proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care./ppA proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks./ppExperience with extended scope care including but not limited to non-blood specimen collection and processing, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs preferred./ppstrongBenefits/strong/ppTaking care of you today./ppPaid sabbatical after 5 and 10 years./ppEmployee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues./ppCompetitive Medical, Dental, and Vision plans./ppFree One Medical memberships for yourself, your friends, and family./ppPre-Tax commuter benefits./ppPTO cash outs - Option to cash out up to 40 accrued hours per year./ppstrongCompetitive Salary/strong/ppstarts at $25.75 per hour based on a full-time schedule./ppOne Medical is committed to fair and equitable compensation practices./ppThe range for this role is $27.75 per hour based on a standard full-time schedule./ppTotal compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location./ppThe total compensation package for this position may also include benefits./ppFor more information, visit./ppOne Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities./ppOne Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S./ppPlease refer to the E-Verification Poster (English/Spanish) and Right to Work Poster (English/Spanish) for additional information./ppBy applying, you consent to your information being transmitted by Disability Solutions to the Employer, as data controller, through the Employer's data processor SonicJobs./ppSee One Medical Terms & Conditions at/ppand Privacy Policy at/ppand SonicJobs Privacy Policy at/ppand Terms of Use/p
