Part-time Enrollment Specialist

6 months ago

Bellevue, United States Big Brothers Big Sisters Puget Sound Full time
Job Title: Enrollment Specialist- Parent/Child

Location: Bellevue Washington

Department: Program

Reports to: Program Manager - Enrollment

Pay Range: $25.00-30.00 hourly DOE. Benefits including prorated accrued sick, vacation and personal holiday paid time off and access to LinkedIn Learning Professional Development.

FLSA Status: Non-Exempt, Part-time (20 hours)

Last Reviewed: April 2024

Our Mission: To create and support 1:1 mentoring relationship that ignites the power and promise of youth.

BBBS believes all youth should have the chance to reach their potential and achieve success in life- we believe the same thing about our team members. Rooted in the Puget Sound region for more than 60 years, Big Brothers Big Sisters of Puget Sound is the nation's largest donor and volunteer supported mentoring network. BBBSPS (Big Brothers Big Sisters of Puget Sound) has an urgent mission and is searching for dynamic individuals to help us deepen and broaden our impact in Puget Sound Regions.

JOB SUMMARY:

The Enrollment Specialist - Parent/Child position is an opportunity for you to flex your excellent customer service skills and lead BBBSPS to professionally screen, interview, train and assist in matching youth and families. As an organization, BBBSPS serves not only as defender of our youth's potential, but also as curator of potential for our staff.

JOB RESPONSIBILITIES:

Essential functions:
  • Conduct youth and family enrollments, including interviews, training, and other enrollment processes. Access and refer families for alternative or additional services as needed.
  • Ensure high-level proficiency in applying child safety and risk management knowledge, policies, and procedures throughout all aspects of job function. Identify child safety issues for volunteers, children, and their families.
  • Collaborate with other service delivery staff to ensure smooth transition among functions.
  • Immediately bring to the attention of the supervisor any concerns regarding reference information which may influence the enrollment process.
  • Review all enrollment information and make recommendations for participation in the program. Assess and apply factors contributing to successful matches. Effectively align interests and qualifications with service options of the agency.
  • Has weekly supervision meetings with Program Manager to ensure goals are being met & to address all issues and concerns.
  • Maintain documentation to assure accountability, effectiveness and efficiency.
  • Support the provision of match proposals, match introductions as needed, and additional special projects and community outreach.
  • Promote and maintain cooperative working relationships with other community organizations.
  • Establish, monitor and meet goals for new match growth, match length, quality measures, processing time.
  • Ensure youth and families are notified and participate in waitlist engagement activities
  • Coordinate with other departments to identify partners and partnerships, staff and promote agency events, and provide support to other efforts, as necessary.
  • Other duties as assigned by the Chief Program and Impact Officer, Regional Director of Tacoma-Pierce/Kitsap Counties and Enrollment Program Manager.
Requirements
  • Bachelor's degree in child development, social sciences or health sciences, or the equivalent combination of education and relevant work experience.
  • Access to reliable automobiles, valid driver's license, auto insurance.
  • Understanding of child development and family dynamics
  • Understanding of issues/barriers that impact children and families from underserved populations.
  • Ability to collect meaningful data and draw solid conclusions.
  • Proficiency in Microsoft Word, Excel, Outlook. Familiarity with database software (Match Force).
  • Ability to work independently exercising good judgment, decision-making and problem-solving skills.
  • Ability to succeed in a fast-paced environment.
  • Understanding of confidentiality and ability to maintain strict confidentiality of sensitive information required.
  • Available to work evenings and weekends on a consistent basis.
  • Excellent written and oral communication skills reflecting solid customer service in both in-person and virtual settings.
COMPETENCIES NEEDED TO BE SUCCESSFUL WITHIN BBBSPS:

We seek to hire for, and further develop with each employee the following competencies that we have identified as critical to success for individual employees and for achievement of the BBBSPS mission:

Core Competencies
  • Accountability/Workload management
  • Customer Service Orientation
  • Growth Mindset, Adaptability
  • Cultural Sensitivity
  • Collaboration
  • Expertise in Area of Focus
Leadership Competencies
  • Develops and Motivates Others
  • External Relationship Builder
  • Team Effectiveness
  • Emotional Intelligence
  • Organizational Growth Orientation
  • Problem-Solving
  • Initiative and Results Driven
WORK ENVIRONMENT

The environmental conditions described are representative but not all inclusive of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.
  • Routine office environment: this position includes a hybrid work schedule with 1 in-office day per week.
  • Frequent independent travel
  • Physical demands: while performing duties of job, employee is occasionally required to stand, walk, sit, reach with hands and arms, talk, and hear. Employees must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Work environment: The noise level in the work environment is usually moderate.
  • Phone time: Approximately 30% of the work will be spent on the phone contacting volunteers, parents/guardians, and Littles.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, physical demands, and required skills. BBBSPS may add to or change the position's duties at any time.

Employment with BBBSPS is "at will" meaning that either the employee or BBBSPS may end the employment relationship at any time and with or without cause.

Equal Employment Opportunity

At Big Brothers Big Sisters of Puget Sound, we are unwavering in our commitment to justice, equity, diversity, inclusion (JEDI) and these principles are integral to our values and mission. We firmly believe that every person should have the opportunity to reach their full potential, and we are committed to upholding JEDI principles in all aspects of our organization. We are dedicated to taking concrete actions to uphold these values both internally and externally, with a particular focus on empowering BIPOC (Black, Indigenous, and People of Color), LGBTQIA+ (lesbian, gay, bisexual, transgender, queer, intersex, and asexual, plus) individuals and other traditionally marginalized communities. Through these actions, both internally and externally, we create a transformative environment where every person can thrive, be heard, and truly belong.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential duties and responsibilities wither unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

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