Phlebotomist FLEX

About One Medical

We're a primary care solution challenging the industry status quo by making quality care more affordable, accessible, and enjoyable.

Our mission is to transform healthcare, improving the experience for everyone involved - from patients and providers to employers and health networks.

We offer seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns.

As a Flex One Medical Member Support Specialist/Lab Service Specialist, you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey.

You'll be an ambassador for patients in office, with a mastery of human connection and a strong drive for service.

You will remove barriers to care, resulting in a truly exceptional in-office patient experience.

This includes support for the office with a focus on active daily management, scheduling, inventory, and facilities support.

You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience.

You will be the first point of contact for patient feedback, as well as provide any other support as requested by the Leads, Office Manager, or in-office providers.

Our Flex Member Support Specialist/Lab Services Specialist supports multiple offices in a Market.

You are a strong team player and use your innovative problem-solving skills to tackle various tasks and challenges.

You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients.

You have a strong grasp of verbal and written communication.

You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates.

You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity.

You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team.

You have an unwavering drive to help and serve others and create amazing moments for our members and teammates.

Key Responsibilities

Provide best-in-class venipuncture services on a population ranging from pediatrics to geriatrics.

Perform and assist with extended scope duties such as non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.

Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization.

Dispensary responsibilities include verifying counts, maintaining inventory, placing orders, receiving and stocking, filling, packaging, and labeling prescriptions for patient pick-up.

Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases, and assisting our providers and virtual medical team with clerical duties.

Use impeccable C-I-CARE in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same-day schedule management, and follow-up scheduling.

Assist our senior patients by performing other administrative tasks such as answering phone calls, sending faxes, and coordinating transportation for patients.

Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting in-office providers with ad-hoc asks.

Requirements

An active phlebotomy certification to practice in WA and at least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment.

Strong written and verbal communication skills.

A High School Diploma or equivalent.

Proficiency in computer technology such as typing, navigating the internet, and using multiple software systems simultaneously.

Experience working on collaborative, diverse, multi-disciplinary teams.

A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care.

A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks.

Experience with extended scope care including non-blood specimen collection and processing, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs preferred.

Benefits

We offer a competitive salary, starting at $25.75 per hour based on a full-time schedule.

Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location.

We also offer benefits designed to aid your health and wellness, including paid sabbatical after 5 and 10 years, employee assistance program, free One Medical memberships, pre-tax commuter benefits, PTO cash-outs, and more.

One Medical is committed to fair and equitable compensation practices.

This is a full-time role (40 hrs/week) with 8 hr shifts generally taking place between 8am-5pm based in Bellevue, WA.

Flex Lab Services Specialists lend support to multiple One Medical locations in a market and location and schedule are subject to change.

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.