Customer Service Associate

4 weeks ago


Aston Mills, United States Marken Full time
Job Title: Customer Service Associate

Job Overview:
Marken, a subsidiary of UPS, is seeking a skilled Customer Service Associate to provide exceptional support to customers and internal teams. This role involves monitoring shipments, resolving issues, and ensuring timely delivery.

Main Responsibilities:
  • Monitor shipments daily to ensure timely collection and delivery.
  • Develop and maintain excellent working relationships with customers, internal teams, and external partners.
  • Process booking requests, generate shipping documentation, and verify information as needed.
  • Liaise with Marken's global and domestic network to meet customer requirements.
  • Enter clinical trial sites into Marken's database and answer general customer inquiries.
  • Prepare and distribute project documentation, file and archive records, and attend customer meetings as required.

Requirements:
  • Proficient in Microsoft Suite (Excel, Word, Outlook).
  • Knowledgeable about computers and aviation/airline networks.
  • Excellent communication and problem-solving skills.
  • Flexibility in working hours, including weekend coverage.

About Marken:
Marken is a leading provider of clinical drug product storage and distribution, logistics services, and biological sample shipments. We strive to deliver exceptional results and move the world forward by delivering what matters.

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