Customer Service Representative
3 weeks ago
Job Purpose:
To provide exceptional customer service and operational support. The Customer Service Associate will handle shipment-specific and service-related issues, ensuring timely and efficient resolution.
Main Duties and Responsibilities:
- Monitor shipments daily to ensure timely collection and delivery.
- Develop and maintain excellent working relationships with customers, internal and external.
- Work with patients to ensure collection requirements are met and they are informed throughout the process.
- Process booking requests, generate and verify shipping documentation as needed.
- Liaise with relevant departments to ensure customer requirements are met.
- Collaborate with Marken offices and Local Service Providers to ensure efficient logistics transfer.
- Enter clinical trial sites into Marken's internal database (where necessary).
- Handle general telephone and email requests from external customers and internal offices/agents.
- Prepare, verify, and distribute country-specific project documentation.
- Filing and archiving as required.
- Attend customer meetings and teleconferences as needed.
Requirements:
- Skilled in Microsoft Suite (Excel, Word, and Outlook).
- Knowledgeable with computers.
- Thorough understanding of Aviation/Airline networks.
- Excellent communication and influencing skills.
- Excellent problem-solving and prioritization skills.
- Flexibility in working hours, including weekend coverage in some cases.
Moving Our World Forward by Delivering What Matters.
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