Customer Service Representative

3 weeks ago


Aston, United States Sun East Federal Credit Union Full time

About the Role:

Sun East Federal Credit Union is seeking a skilled Member Service Representative to provide exceptional customer service to our members. As a key member of our team, you will be responsible for promoting credit union products and services to improve our members' financial well-being.

Key Responsibilities:

  • Provide exceptional customer service to our members, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Promote credit union products and services to improve our members' financial well-being, identifying opportunities to cross-sell and upsell.
  • Open and close accounts, update member information, and process loan applications in a accurate and efficient manner.
  • Step into the teller line to process banking transactions, maintaining a balanced cash drawer and achieving individual and team sales goals.

Requirements:

  • High school diploma or equivalent.
  • 3 years of prior sales, customer service, or related experience.
  • Proficiency in basic math and computer skills, customer service skills, sales ability, and the ability to transition between multiple roles.

About Sun East Federal Credit Union:

Sun East Federal Credit Union is a cooperative financial institution, owned and operated by its members. Our philosophy is 'people helping people,' and we strive to provide outstanding customer service to our members and build relationships that create lasting legacies. We offer competitive pay, a comprehensive benefits package, and a rewarding work environment with opportunities for career development.



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