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Customer Service Associate

1 month ago

Aston Mills, United States Marken Full time
Job Summary:

As a Customer Service Associate at Marken, you will play a critical role in providing exceptional customer service and operational support to our clients. Your primary responsibility will be to monitor shipments on a daily basis, ensuring timely collection and delivery. You will work closely with customers, internal and external, to develop a strong working relationship and meet their requirements. Additionally, you will be responsible for booking and processing requests, generating and verifying shipping documentation, and liaising with various departments to ensure seamless logistics. If you have excellent communication skills, problem-solving abilities, and a thorough understanding of aviation networks, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Monitor shipments daily to ensure timely collection and delivery
  • Work with customers to develop a strong working relationship and meet their requirements
  • Book and process requests, generating and verifying shipping documentation
  • Liaise with various departments to ensure seamless logistics
  • Enter clinical trial sites into Marken's internal database (where necessary)
  • Answer and deal with general telephone and email requests from external customers and internal offices/agents
  • Prepare, verify, and distribute country-specific project documentation
  • Filing and archiving where required
  • Attend customer meetings and teleconferences, when required

Requirements:
  • Skilled in use of Microsoft Suite (Excel, Word, and Outlook)
  • Knowledgeable with computers
  • Thorough understanding of Aviation/Airline networks
  • Excellent communication skills and ability to influence others
  • Excellent problem-solving and prioritization skills essential
  • Flexibility in working hours required. Weekend coverage required in Customer Services in some cases

About Marken:
Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. We offer a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and support cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments, and biological kit production. Moving Our World Forward by Delivering What Matters.