Member Services Representative

3 weeks ago


Oakland, California, United States Alameda Alliance for Health Full time
Job Title: Member Services Representative

Join Alameda Alliance for Health as a Member Services Representative and play a vital role in delivering exceptional customer service to our members. As a key member of our team, you will be responsible for providing timely and accurate responses to member inquiries, resolving issues, and ensuring a positive experience for our customers.

Key Responsibilities:
  • Respond to member inquiries via phone, email, and chat, providing accurate and timely information about health plan benefits and services.
  • Resolve member issues and concerns, escalating complex cases to senior team members as needed.
  • Collaborate with internal departments to ensure seamless communication and resolution of member issues.
  • Document all interactions with members in our CRM system, ensuring accurate and up-to-date records.
  • Participate in ongoing training and development to enhance knowledge of health plan policies, procedures, and regulatory requirements.
Requirements:
  • Bachelor's degree or equivalent experience in a related field.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse individuals.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
  • Proficiency in Microsoft Office and CRM software.
  • Bilingual proficiency in Spanish, Cantonese, Vietnamese, Tagalog, or English.
What We Offer:
  • A competitive hourly rate of $22.00-$33.01.
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A comprehensive benefits package, including medical, dental, and vision coverage.


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