Insurance Customer Service Advocate

5 days ago


West Covina, California, United States Billy Zhang Farmers Insurance Full time
Job Overview

Billy Zhang Farmers Insurance is seeking a highly skilled and motivated individual to join our team as an Insurance Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to current clients while assisting prospects with their insurance needs.

We are looking for someone who is fluent in both English and Chinese, has excellent communication skills, and can work well under pressure. If you have a positive attitude, are driven to succeed, and possess great customer service skills, we encourage you to apply.

Key Responsibilities
  • Contact customers to collect insurance data
  • Verify customer contact information and update records
  • Answer incoming calls promptly and schedule appointments for sales staff
  • Respond to inquiries, cancellation requests, and sales requests within the specified timeframe
Requirements
  • Possess an upbeat and enthusiastic attitude
  • Ability to multitask, follow through, and follow up on tasks
  • Excellent customer service skills
  • Driven and goal-oriented individual
  • Ability to handle stressful situations tactfully
  • Bilingual English/Chinese proficiency
What We Offer

In addition to a competitive annual base salary of $50,000, we offer bonus opportunities, a flexible schedule, hands-on training, career growth opportunities, and a Mon-Fri schedule. Our office environment is quickly growing, and we are committed to helping our employees develop their skills and advance in their careers.



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