Patient Service Representative

2 days ago


Kansas City, Kansas, United States The University of Kansas Health System Full time
Job Summary

The Patient Service Representative is a vital member of the physician's care team, responsible for creating a seamless patient experience within an ambulatory clinic. This role involves front desk operations, including greeting and checking in patients, answering calls, collecting copays, and processing external medical records.

Key Responsibilities
  • Schedule internal and external referrals, appointments, and procedures using Epic Cadence decision trees.
  • Maintain extensive knowledge of appointment types, locations, providers, and specialties.
  • Responsible for registration of patients during the scheduling process, including demographics, insurance verification, and scanning and document preparation.
  • Preauthorize clinic-specific visits and procedures as needed.
  • Assist patients with MyChart activation and support.
  • Responsible for high-volume patient clinic check-in/out and phone reception, following health system standards.
  • Collect all point-of-service collections due per the EMR-generated patient estimate.
  • Support patient self-check-in using MyChart and the EMR.
  • Schedule follow-up internal and external diagnostic and therapeutic orders.
  • Ensure proper front desk coverage until the last patient is dismissed from the clinic.
Requirements
  • High school graduate or equivalent.
  • 1+ years of customer service or healthcare experience.
  • Ability to read, write, speak, and understand English.
  • Basic computer skills, including Microsoft Excel, Word, Outlook, and Teams.
  • Ability to maintain patient confidentiality.
Preferred Qualifications
  • College coursework completed towards an Associate's or Bachelor's Degree.
  • Clerical, registration, and/or customer service experience within a healthcare setting.

The University of Kansas Health System is an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status, or genetic information.



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