Ticket Office Manager

3 weeks ago


Birmingham, Alabama, United States Birmingham Jefferson Co Full time
About the Birmingham Jefferson Convention Complex

The BJCC is a premier entertainment destination, attracting diverse events across various venues. Our 31-acre campus in Uptown Entertainment District offers 220,000 square feet of meeting and exhibition space, Legacy Arena, Protective Stadium, and more.

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As Ticket Office Supervisor, you will assist with managing day-to-day box office operations, working closely with the Ticketing Manager – Customer Care. This position requires exceptional guest service skills, fostering strong relationships with customers, promoters, and staff.

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We are seeking a highly motivated individual to lead our ticketing team, ensure timely and accurate ticketing resolution, and handle customer issues efficiently. The ideal candidate will possess excellent communication and problem-solving skills, ability to work independently, and proficiency in Microsoft Office software.

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The Ticket Office Supervisor will be responsible for hiring, training, and developing part-time ticketing staff, creating and distributing the monthly schedule, processing payroll, and maintaining a high level of customer satisfaction. Industry certification and a valid State Driver License are preferred.

">Key Responsibilities:
  • Hire, train, and develop part-time ticketing staff.
  • Promote positive box office morale and conflict resolution.
  • Create and distribute the monthly schedule for part-time ticketing staff.
  • Process weekly payroll for part-time ticketing staff.
  • Provide exceptional customer service and resolve customer issues efficiently.
Requirements:
  • Minimum 2 years related experience supervising and/or managing a venue box office operation.
  • Minimum 2 years related experience handling money and customer relations.
  • Associate degree from an accredited college or university with emphasis in public administration, business management, or a related field.
  • Industry certification and a valid State Driver License are preferred.

We offer a competitive salary of $60,000 - $80,000 per year, depending on experience. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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