Customer Experience Representative

4 weeks ago


Washington, Illinois, United States jacob weston - State Farm Agent Full time
Job Description

As a Customer Experience Representative with Jacob Weston - State Farm Agent, you will have the opportunity to make a positive impact on our customers' lives. Our team is dedicated to promoting State Farm's premier insurance and financial service products, and we are looking for a motivated individual to join us in this endeavor.

Responsibilities:
  • Build enduring relationships with customers and proactively follow up to ensure continued satisfaction.
  • Employ a customer-centric approach to guide clients through comprehensive insurance options, empowering them to make informed decisions.
  • Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.
Benefits:
  • Hourly plus commission/bonus
  • Paid time off (vacation and personal/sick days)
  • Flexible hours
  • Professional development
  • Abundant opportunities for career advancement within our agency
  • Licensing Reimbursement
Requirements:
  • Genuine interest in marketing products and services that align with customer needs and preferences.
  • Exceptional communication skills across all channels - written, verbal, and attentive listening.
  • A people-centric mindset with a keen eye for detail.
  • Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
  • Proficiency in learning and navigating computer functions efficiently.
  • Collaborative spirit, thriving in a dynamic team environment.

Please complete our application if you are motivated to succeed and can see yourself in this role. We will follow up with you on the next steps in the interview process.



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