Patient Service Specialist

7 days ago


Grand Rapids, Michigan, United States NovaCare Rehabilitation Full time

Job Summary:

We are seeking a highly skilled Patient Service Specialist to join our team at NovaCare Rehabilitation. As a Patient Service Specialist, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.

Key Responsibilities:

  • Greet new and existing patients, register new patients, and provide information about what to expect during their visit
  • Schedule patient appointments in person or over the phone
  • Regular communication with parties including, but not limited to: attorney offices, insurance companies, translation companies, market operational leaders, and business development team
  • Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications
  • Provide patients with pertinent information about their next appointment as they check out
  • Respond to requests for information from patients, providers, and coworkers

Requirements:

  • High School Diploma or GED
  • 1 year of Medical Office Experience
  • 1 year of Front Desk Experience

Physical Requirements:

  • Ability to walk, stand, bend, and reach consistently throughout a work day/shift
  • Appropriate manual dexterity to enable typing (including 10-key) throughout a work day/shift
  • Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
  • Ability to carry office supplies up to 10lbs
  • Visual acuity (near and distant) sufficient to maintain accurate records, recognize people, and understand written direction
  • Ability to speak and hear sufficiently to understand and give directions

Equal Opportunity Employer:

NovaCare Rehabilitation is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer.



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