Customer Service Director
4 days ago
Job Summary
We are seeking a skilled Call Center Supervisor to oversee the daily operations of our AAA Roadside Assistance team. This role is responsible for ensuring excellent customer service, leading a team of representatives, and maintaining high levels of productivity.
About the Job
As a Call Center Supervisor, you will be responsible for:
- Leading a team of customer service representatives to achieve exceptional customer satisfaction ratings
- Maintaining accurate records of customer interactions and resolving issues efficiently
- Providing ongoing coaching and development to ensure team members meet performance expectations
- Collaborating with other departments to improve processes and reduce wait times
- Analyzing data to identify trends and areas for improvement in customer service delivery
Requirements
To be successful in this role, you will need:
- A minimum of 3 years of experience in a call center or customer service environment
- Proven leadership skills and ability to motivate a team to achieve high performance standards
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers
- Familiarity with customer relationship management (CRM) software and data analysis tools
- A degree in Business Administration, Communications, or a related field
Benefits
As a valued member of our team, you can expect:
- A competitive salary range of $65,000 - $85,000 per year, depending on experience
- A comprehensive benefits package, including medical, dental, and vision coverage
- A generous 401(k) matching program and employee stock purchase plan
- Ongoing training and development opportunities to help you grow your career
- A dynamic and supportive work environment that fosters collaboration and creativity
Salary Estimate: $72,500
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