Customer Service Director

4 days ago


Pittsburgh, Pennsylvania, United States Health Benefits Group, Inc. Full time
About the Role

We are seeking an experienced Service Manager to join our team at Health Benefits Group, Inc.

The successful candidate will be responsible for overseeing the efficient operation of our service and customer support functions.

This role requires strong leadership and team management skills, excellent communication and interpersonal abilities, and a deep understanding of insurance products, regulations, and industry standards.

Key responsibilities include:

  • Policy Servicing: Ensure that all policy-related requests are processed accurately and efficiently, monitoring compliance with insurance regulations and agency standards.
  • Customer Support: Implement customer service best practices to enhance overall client satisfaction, addressing and resolving customer inquiries, concerns, and complaints in a timely and professional manner.
  • Workflow Management: Monitor workflow to ensure tasks are completed within established timelines, identifying and implementing process improvements to increase efficiency.
  • Compliance and Reporting: Maintain accurate records and generate reports as required, ensuring compliance with all relevant insurance regulations and industry standards.

Estimated salary range: $60,000 - $75,000 annually, depending on qualifications and experience.



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