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Service Team Director Position
1 day ago
Howard Hanna Insurance Services is a leading provider of insurance solutions, dedicated to delivering exceptional client service and exceeding customer expectations.
Job Overview
We are seeking a seasoned professional to join our team as a Service Team Director, responsible for leading and coaching our personal insurance service team to achieve agency growth and excellence.
Responsibilities
The successful candidate will be responsible for:
- Leading and coaching the personal insurance service team.
- Setting quarterly goals for cross-selling and retention.
- Creating strategies to attain these goals.
- Motivating the team to accomplish department objectives.
- Updating, enforcing, and auditing documented standard operating procedures.
- Reporting poor performance from team members to the Operations Manager and assisting with performance action plans.
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