Service Team Director Position

1 day ago


Pittsburgh, Pennsylvania, United States Howard Hanna Insurance Services Full time
About Us

Howard Hanna Insurance Services is a leading provider of insurance solutions, dedicated to delivering exceptional client service and exceeding customer expectations.


Job Overview

We are seeking a seasoned professional to join our team as a Service Team Director, responsible for leading and coaching our personal insurance service team to achieve agency growth and excellence.


Responsibilities

The successful candidate will be responsible for:

  • Leading and coaching the personal insurance service team.
  1. Setting quarterly goals for cross-selling and retention.
  2. Creating strategies to attain these goals.
  3. Motivating the team to accomplish department objectives.
  4. Updating, enforcing, and auditing documented standard operating procedures.
  5. Reporting poor performance from team members to the Operations Manager and assisting with performance action plans.


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