Operations Specialist

3 weeks ago

Orlando, Florida, United States Rivian Full time
About Rivian

Rivian is a pioneering company dedicated to creating a sustainable future through the development of innovative, emissions-free Electric Adventure Vehicles. Our mission is to empower individuals to explore the world while minimizing our impact on the environment.

Role Summary

This is a proactive job posting, allowing us to build a pipeline of qualified candidates for future openings. If your skills and experience align with our requirements, you will be contacted when a suitable position becomes available.

Job Description

Job Title: Vehicle Operations Specialist

Job Summary: We are seeking a highly organized and detail-oriented Vehicle Operations Specialist to join our Delivery & Field Operations team. As a key contributor to our organization's success, you will be responsible for facilitating vehicle logistics activities, managing documentation, and providing exceptional customer experiences.

Responsibilities:

  • Receive, inspect, and process incoming inventory, including completing necessary paperwork.
  • Ensure quality standards are met through vehicle washing, detailing, and correction activities.
  • Maintain the delivery readiness of vehicles, ensuring they are in optimal condition for customers.
  • Conduct quality control processes for delivery-ready vehicles and communicate defects to the service department.
  • Responsible for organizing and maintaining secure key management for vehicle inventory.
  • Maintain the inventory lot, ensuring safe and usable drive lanes at all times.
  • Shuttle vehicles to and from secondary locations, including customer and fleet vehicles.
  • Maintain adequate inventory of essential supplies.
  • Prepare, inspect, and stage customer trade-ins for remarketing to be transported to the auction via carrier.
  • Conduct various weekly, monthly, and quarterly audit processes.
  • Work collaboratively with cross-functional teams, ensuring effective communication and coordination.
  • Participate in workshops to improve quality and efficiency, guided by leads and managers.
  • Proficiency with computers and software, including Microsoft Office and internal business platforms.
  • Complete additional work and tasks as requested by the leadership team.

Qualifications:

  • 1+ years of experience in operations, logistics, or lot management; previous EV or detailing experience is valued.
  • Must be at least 21 years of age.
  • High School Diploma or GED required.
  • Ability to work a flexible schedule to support customers on nights, weekends, and/or holidays.
  • Working knowledge of computers and software, including Microsoft Programs (Word, Excel, PowerPoint), with the ability to effectively navigate internal business platforms.
  • Must have a valid driver's license in the state/province of residence.
  • No drug or alcohol-related driving incidents in the last 3 years; no more than 1 serious moving violation in the last 3 years; no driving-related suspensions or revocation of Driver License within a 3-5 year period.
  • Ability to obtain and maintain local sales licenses if applicable in your state/province.
  • Adaptable to a fast-paced and constantly changing environment.
  • Ability to multitask and prioritize tasks based on level of importance and urgency.
  • Ability to work autonomously and consistently with limited direction.
  • Willingness to work in various working conditions, including being in an active service center or unpredictable weather conditions.
  • Physical exertion may be required to perform occupational tasks.
  • Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners.
  • Strong understanding of written and spoken English.
  • Ability to see, read, and interpret documents, such as governmental regulations, safety rules, operating and maintenance instructions, or schematic.

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