Bilingual Administrative Assistant
2 weeks ago
We are seeking a highly organized and empathetic Bilingual Administrative Assistant to join our team at Thyme Care. As a key member of our care navigation team, you will play a vital role in connecting our members with their care teams, providing administrative support, and contributing to the growth of our virtual medical practice.
Key Responsibilities:
- Handle inbound and outbound calls, text messages, secure emails, and faxes from members and providers
- Provide administrative support by generating member reports, data entry, and checking and sending mail on behalf of the Care Team
- Identify and triage member needs to connect them with our Care Teams for clinical support and care coordination
- Schedule patient and provider calls and case conferences, as needed
- Contribute to special projects or data entry, including the growth of our virtual medical practice
Requirements:
- Bilingual Spanish/English language proficiency in verbal and written communication
- 1+ year of telephonic support experience in a healthcare or customer service role
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong organizational and communication skills
- Comfort with ambiguity and ability to learn new technologies
What We Offer:
- A competitive hourly rate of $19.23
- A dynamic and supportive work environment
- Opportunities for growth and professional development
Why Join Thyme Care?
We are a growing organization committed to promoting the health and well-being of all individuals. Our core values - Act with our members in mind, Move with purpose, and Seek diverse perspectives - guide us in everything we do. We are an equal opportunity employer and welcome applications from diverse candidates.
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