Electronic Services Specialist

2 weeks ago


Parsippany, New Jersey, United States Garden Savings Federal Credit Union Full time
Job Summary

Garden Savings Federal Credit Union is seeking a highly skilled Electronic Services Specialist to join our team. As an Electronic Services Specialist, you will be responsible for providing exceptional service to our members by assisting with their financial transactions, problem resolution, and account maintenance.

Key Responsibilities
  • Process daily ACH, loan payment, credit and debit card disputes, Chex System requests, wires, and other transactions accurately.
  • Assist members with all products and services, primarily but not limited to ATM, issuing debit and credit cards, funds transfers, online/mobile banking, online payments, ACH disputes, card alerts, home banking, remote deposits, opening and closing of accounts and CDs.
  • Issue all approved credit card applications, credit limit, and rate changes.
  • Assist Call Center with call overflow.
Requirements
  • Strong written and verbal communication skills required, bilingual conversationalist a plus.
  • Detail oriented with an ability to multi-task while maintaining a high degree of accuracy.
  • Excellent computer skills in Microsoft (MS Office) environment and all job-related software programs.
  • A high level of integrity, confidentiality, and a strong work ethic is required.
  • Team player with a courteous attitude and ability to provide conflict resolutions.
  • Possesses professional maturity with a pleasant and patient phone etiquette.
  • High School Diploma or GED equivalent.
  • Previous banking experience a plus.
Benefits
  • 401(k) with Company Match
  • Medical/RX
  • Dental
  • Vision
  • Flexible Spending Account
  • Life insurance
  • Paid Sick Time
  • Paid Vacation
  • Paid Holidays
  • Referral program
  • Paid Volunteer time
  • Paid Training
  • Tuition reimbursement
  • Employee assistance program
  • Employee discounts


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