Front Desk Agent

2 days ago


Miami, Florida, United States AccorHotel Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hyde Midtown in Miami. As a key member of our Front Desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Welcome and check-in guests, ensuring a warm and personalized experience
  • Provide expert knowledge of the hotel, its services, and local attractions to guests
  • Handle guest requests and resolve issues promptly and efficiently
  • Manage guest feedback and ensure that all concerns are addressed
  • Collaborate with other departments to ensure seamless guest experience
Requirements
  • Bachelor's degree preferred, high school diploma or equivalent required
  • 1-2 years of experience in a public contact position, preferably in an upscale hotel
  • Intermediate to proficient understanding of computer systems, including Opera, GoConcierge, and HotSOS
  • Excellent communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
What We Offer

As a Front Desk Agent at Hyde Midtown, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our guests. You will be part of a team that is passionate about delivering a memorable experience, and you will have the chance to develop your skills and advance your career in the hospitality industry.


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