Patient Services Associate

1 month ago


Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full time
Job Summary

Pennsylvania Medicine is dedicated to delivering exceptional patient care, advancing medical research, and educating future healthcare professionals. As a Patient Services Associate, you will play a vital role in supporting our Renal, Rheumatology, and Medical Genetics teams at the Perelman Center for Advanced Medicine.

Key Responsibilities
  • Provide exceptional patient care and service, ensuring a positive experience for all patients and families.
  • Assist with scheduling appointments, managing patient flow, and communicating with patients regarding wait times and other important information.
  • Process patient registrations, verify insurance information, and obtain necessary signatures and forms.
  • Manage patient records, including demographic and insurance information, and ensure accurate and timely updates in our electronic health record system.
  • Collaborate with clinical staff and other team members to ensure seamless patient care and service.
  • Participate in quality improvement initiatives and contribute to the development of processes and procedures to enhance patient satisfaction and outcomes.
Requirements
  • High school diploma or equivalent required; bachelor's degree preferred.
  • 2+ years of experience in a medical office setting or customer service role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, families, and healthcare teams.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Basic computer skills and knowledge of electronic health record systems.
What We Offer
  • A comprehensive compensation and benefits package, including competitive salary, health insurance, and retirement savings plan.
  • Opportunities for professional growth and development, including training and education programs.
  • A dynamic and supportive work environment, with a team of dedicated professionals who are passionate about delivering exceptional patient care.


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