Food Outlet Supervisor

4 weeks ago

Scottsdale, Arizona, United States Great Wolf Lodge Full time
Food Outlet Supervisor Job Description

At Great Wolf Lodge, we're seeking a skilled Food Outlet Supervisor to join our team. As a key member of our food and beverage operations, you'll play a critical role in delivering exceptional guest experiences and driving business success.

Key Responsibilities:
  • Lead daily food outlet operations to ensure seamless execution of lodge standards and completion of tasks and assignments.
  • Assist with restaurant operations, including Point of Sale transactions, expediting, re-stocking, and staff breaks.
  • Ensure outlets are sanitized, cleaned, stocked, and set up correctly at the start of and throughout the shift, adhering to sanitation, safety, and alcohol beverage control policies.
  • Provide coaching, encouragement, and recognition to pack members regularly.
  • Understand and champion Great Wolf policies and procedures, collaborating with department and lodge leadership in performance management of the department and its pack members.
  • Respond to pack/guest concerns and escalate to leadership as appropriate.
  • Understand and participate in scheduling of staff, execution of labor management and forecasting.
  • Provide supervisory and administrative support for food and beverage operations, including scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties, and personnel-related matters.
  • Perform daily audits per procedure to ensure optimal operation to standards.
  • Conduct daily stand-up meetings with food and beverage pack to prioritize the day and facilitate feedback from pack members.
  • Monitor performance of staff, providing real-time feedback and coaching.
  • Participate in recruitment process and selection of talent for the F&B staff.
  • Partner with F&B leadership to develop and execute action plans related to guest service and pack member engagement measured through NPS and eNPS.
  • Participate in pack performance management, including employee reviews, corrective action, investigations, conflict resolution, etc.
  • Maintain quality of operation by ensuring service excellence, ensuring adequate supply and food inventory levels, and operation of equipment by troubleshooting, maintenance, and/or calling for repair.
Requirements:
  • High school diploma or GED.
  • Minimum of 1 year experience in a food service leadership capacity.
  • Minimum of 1 year experience utilizing Point-of-Sale (POS) technology.
  • Experience with Microsoft Office and general software systems; proficiency in Excel, Word, and Outlook.
  • Demonstrated customer service, conflict resolution, employee engagement, retention, and team building skills.
  • Basic math skills (addition, subtraction, etc.) as they apply to cash handling.
  • Proficient in both written and spoken English.
  • Ability to work flexible schedule including nights, weekends, holidays as needed.
Preferred Qualifications:
  • Associates degree or higher in hospitality or related field.
  • Prior experience with Micros POS.
  • Serve-Safe and/or TIPS certification.
  • Previous hotel experience, preferably in a large family resort or hotel.
Physical Requirements:
  • Able to lift up to 30lbs.
  • Able to bend, stretch, and twist.
  • Able to stand and walk for long periods of time.

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