Customer Service Account Liaison
4 days ago
Job Summary: We are seeking a Customer Service Account Representative with print knowledge for our Kent, WA location. The ideal candidate will have a minimum of 3-4 years of relevant work experience in customer service or marketing, preferably in the print industry.
Key Responsibilities:
- Act as a liaison between customer, sales, and manufacturing departments.
- Advise clients on product availability, pricing, and delivery schedules.
- Assist clients and production in resolving client concerns and complaints.
- Provide fast and courteous responses to internal and external customer questions.
- Communicate with clients, sales staff, and production concerning order status and tracking results.
- Respond to client inquiries regarding job status, pricing, billing, and capabilities.
- Provide tactical coordination of projects as instructed.
- Data entry and order processing functions, including materials creation and website catalog setup and maintenance.
- Expedites and revises job status as needed.
- Generates sales orders utilizing established guidelines.
- Maintains daily update of production schedule and communicates changes to the client as necessary.
- Analyzes and investigates client complaints to independently determine mutually acceptable solutions and communicates them back to the client.
- Coordinates and monitors customer releases and inventory management.
- Informs client service team of customer interactions and alerts them to any condition that may lead to customer dissatisfaction.
- Directly support Client Service Manager, Account Managers, Account Coordinators, and other Customer Service Representatives.
Requirements:
- High School Diploma or equivalent.
- 3-4 years of client service account management skills.
- Strong computer skills including MS Office Software and Internet.
- SAP and Hagen experience preferred.
- Ability to work well with external and internal clients at all levels within the organization.
- Excellent written and verbal communication skills.
- Must be detail-oriented and able to multitask in a fast-paced, deadline-driven environment.
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