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Client Relations Specialist

2 months ago

Hempstead, New York, United States Ace Concepts Full time

Position Overview

We are seeking dedicated and proactive individuals who excel in a customer-focused setting and possess a strong commitment to prioritizing client satisfaction. The role of our Customer Service Expert is to guide and inform clients about the various options available to them within their community. We value ongoing education and personal growth, ensuring that you have the support and resources needed to achieve your professional objectives.

Training and Development

As a crucial member of our team, you will participate in an extensive training program lasting 2-3 weeks, covering:

  • Recognized customer service and outreach strategies
  • In-depth understanding of our products, services, and promotional offerings
  • Thorough instruction on compliance standards

Key Responsibilities

  • Provide an outstanding customer experience by engaging with clients to understand their needs and preferences, fostering open dialogue, and offering tailored product suggestions.
  • Interact with clients daily, ensuring each engagement is characterized by courtesy, professionalism, and empathy.
  • Manage and process new orders, account enhancements, and escalate customer concerns to the relevant departments.
  • Maintain a comprehensive understanding of all products, services, and promotions available to our clients, while staying informed about industry trends.
  • Engage in daily training sessions, virtual networking, and conference calls to review customer satisfaction metrics, identify areas for enhancement in the customer journey, and streamline technical support processes.
  • May assist in the onboarding, training, and mentoring of new team members based on the reputation and success you cultivate within our organization.
  • Execute additional tasks as directed by Senior Management.