Customer Experience Liaison

2 weeks ago


Hempstead, New York, United States Community Development C Full time
Job Overview

Community Development Long Island (CDLI) is a leading organization dedicated to empowering Long Islanders through innovative solutions and resources. We are seeking a highly skilled Customer Experience Specialist to join our team.

Key Responsibilities:

  • Manage and direct a high-volume phone system, ensuring timely and effective communication with clients and stakeholders.
  • Assess phone calls, determining urgency and referring urgent inquiries to the appropriate team member.
  • Establish and maintain professional relationships with clients, vendors, and partners, providing exceptional customer service and support.
  • Scan documents as requested, ensuring the protection of personally identifiable information (PII).
  • Welcome and direct incoming guests, providing information on remote connections, online capabilities, and appointment requests.
  • Provide routine program information requests via email, phone, and in-person.
  • Accept incoming deliveries and accurately route client paperwork, providing confirmation receipts.
  • Support various administrative tasks, including mail routing, scanning, shredding, and filing.
  • Maintain a clean, neat, and guest-ready area.
  • Contribute to system improvements and evolution based on customer and organizational needs.

Requirements:

  • 3-5 years of face-to-face customer service experience, preferably in a social service, government, or non-profit setting.
  • Computer proficiency and ability to learn programs specific to the job.
  • Proficient in Microsoft Suite (Outlook, Teams, Excel, Word, PowerPoint).
  • Exceptional communication and interpersonal skills, capable of working well with others.
  • Thrives in a fast-paced, collaborative, and diverse team environment.
  • Proactive, detail-oriented, and strong organizational skills.
  • Ability to identify, analyze, and solve problems in a timely manner.
  • Creative and innovative thinker.

Preferred:

  • Bilingual language skills in English/Spanish.

This job description is not intended to be all-inclusive, and the employee will perform other reasonably related duties as assigned.



  • Hempstead, New York, United States Community Development C Full time

    Job OverviewCommunity Development Long Island (CDLI) is a leading organization dedicated to empowering Long Islanders through innovative solutions and resources. We are seeking a highly skilled Customer Experience Specialist to join our team.Key ResponsibilitiesManage and direct a high-volume phone system, ensuring timely and effective communication with...

  • Retail Sales Associate

    16 hours ago


    Hempstead, New York, United States Harbor Freight Tools Full time

    **Job Summary**We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Harbor Freight Tools. As a valued member of our store team, you will be empowered to deliver exceptional customer experiences and provide top-notch sales support.**Key Responsibilities:**Provide exceptional customer service and support to ensure a...


  • West Hempstead, New York, United States Mindful Care Full time

    About the RoleWe are seeking a highly skilled and compassionate Patient Experience Coordinator to join our team at Mindful Care. As a Patient Experience Coordinator, you will play a critical role in ensuring that our patients receive exceptional care and support throughout their journey with us.Key ResponsibilitiesProvide exceptional customer service to...


  • Hempstead, New York, United States EAC Network Full time

    Job Title: Business Services RepresentativeEAC Network, a leading social service agency, seeks a highly motivated Business Services Representative to join its Career Services program. As a key member of the team, you will play a vital role in implementing employment strategies that provide skilled employees to businesses and help job seekers find work.Key...


  • Hempstead, New York, United States EAC Network Full time

    Business Services RepresentativeEAC Network, a leading social service agency, seeks a Business Services Representative to join its Career Services program. As a key member of the team, you will play a vital role in implementing employment strategies that provide skilled employees to businesses and help job seekers find work.Key Responsibilities:Perform...


  • Hempstead, New York, United States TD Bank N.A Full time

    Job SummaryThe Retail Banker I is a key role in delivering TD Bank's brand promise by providing financial expertise and consultative advice to customers. This position contributes to the achievement of customer service and customer experience goals.Key ResponsibilitiesProvide financial solutions and advice to customersUtilize financial expertise to meet...


  • Hempstead, New York, United States Robertelbogen Full time

    Customer Relations RepresentativeAre you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we may have the perfect opportunity for you!Key Responsibilities:Establish and maintain strong relationships with customers to understand their needs and...


  • Hempstead, New York, United States ACI Full time

    About the RoleWe are seeking a highly motivated and results-driven individual to join our team as a Customer Engagement Representative. As a key member of our sales and marketing team, you will be responsible for building and maintaining strong relationships with our clients, driving sales growth, and delivering exceptional customer experiences.Key...


  • Hempstead, New York, United States Matrix Innovations Full time

    Customer Advisor Job DescriptionAt Matrix Innovations, we're seeking a skilled Customer Advisor to join our team in Cologne. As a Customer Advisor, you'll be the first point of contact for customers, answering their inquiries by phone or email and ensuring their satisfaction.Key Responsibilities:Provide exceptional customer service and support via phone or...


  • Hempstead, New York, United States ACI Inc Full time

    Job OverviewWe are seeking a highly motivated and results-driven Customer Engagement Representative to join our team at ACI Inc. As a key member of our sales and marketing team, you will be responsible for delivering exceptional customer experiences and driving business growth through effective sales strategies.Key Responsibilities:Develop and maintain...


  • Hempstead, New York, United States Family Dollar Full time

    Family Dollar - 80 CLINTON STREET UNIT B [Retail Associate / Cashier / Team Member] **About the Role:**As a Customer Service Representative at Family Dollar, you will be responsible for providing exceptional service to customers.**Key Responsibilities:*** Greet customers and assist them with selection of merchandise* Complete cash register transactions and...


  • Hempstead, New York, United States Pollo Campero Full time

    Pollo Campero Cashier Job DescriptionWe are seeking a highly motivated and service-oriented Cashier to join our Front of House Team at Pollo Campero. As a Cashier, you will be responsible for providing exceptional customer service and ensuring a seamless dining experience for our guests.Key Responsibilities:Provide prompt and courteous service to...


  • Hempstead, New York, United States SLV New York Full time

    Job OpportunityWe are seeking a highly motivated and entrepreneurial individual to join our team as a Customer Service Trainee in the fast-paced Marketing and Client Service industry. Our boutique marketing and consulting firm works with renowned brands in the telecommunications industry, promoting fast and reliable wireless solutions.As a Customer Service...


  • Hempstead, New York, United States Extra Space Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Service Associate to join our team at Extra Space Storage. As a key member of our team, you will be responsible for providing exceptional customer service, meeting sales goals, and maintaining our facilities.ResponsibilitiesProvide outstanding customer service to ensure customer...


  • Hempstead, New York, United States Ana Perez-Vukovic Insurance Agency Full time

    Job OpportunityAna Perez-Vukovic Insurance Agency is seeking a motivated and customer-focused professional to join our team as an Insurance Account Manager. As a key member of our team, you will play a vital role in growing our agency through meaningful client relationships and acting as a liaison between customer needs and agency...


  • Hempstead, New York, United States Ana Perez-Vukovic - State Farm Agent Full time

    Account Manager OpportunityWe are seeking a highly motivated and results-driven Account Manager to join our team at Ana Perez-Vukovic - State Farm Agent. As an Account Manager, you will play a vital role in growing our agency through meaningful client relationships and acting as a liaison between customer needs and agency departments.Key...

  • Account Manager

    4 weeks ago


    Hempstead, New York, United States Ana Perez-Vukovic - State Farm Agent Full time

    {"title": "Account Manager", "description": "Role OverviewAs an Account Manager at Ana Perez-Vukovic - State Farm Agent, you will play a vital role in our daily business operations and customers' success. Your primary responsibility will be to grow our agency through meaningful client relationships and acting as a liaison between customer needs and agency...


  • Hempstead, New York, United States Ana Perez-Vukovic - State Farm Agent Full time

    Account Manager Job DescriptionAs a key member of our team, the Account Manager will play a vital role in growing our agency through meaningful client relationships and acting as a liaison between customer needs and agency departments. This role requires a sales-minded professional who can proactively market relevant products and services to improve the...


  • Hempstead, New York, United States Ana Perez-Vukovic - State Farm Agent Full time

    Role DescriptionAs an Account Manager for Ana Perez-Vukovic Insurance Agency (State Farm), you play a vital role in our daily business operations and customers' success. You grow our agency through meaningful client relationships and act as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively...


  • Hempstead, New York, United States Ana Perez-Vukovic - State Farm Agent Full time

    Role DescriptionAs an Account Manager for Ana Perez-Vukovic Insurance Agency (State Farm), you play a vital role in our daily business operations and customers' success. You grow our agency through meaningful client relationships and act as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively...